Returns and Refunds Policy

Returns and Refunds Policy

At Provix, we are committed to our customers' satisfaction. Please read our policy carefully before making your purchase.

Digital Products

All our products are digital information products (PDF guides and supplier lists) delivered instantly via email after purchase.

Due to the digital nature of our products, returns are not accepted once the product has been delivered, as the content is immediately accessible and cannot be "returned" like a physical product.

Exceptions and Refunds

However, we will consider each case individually. You may request a refund in the following cases:

• You have not received the product via email after purchase.
• The received file is corrupted or cannot be opened.
• The product content does not match the description on the sales page.

How to Request a Refund

If you believe your case meets any of the above conditions, please contact us within a maximum of 14 days from the date of purchase via our email address. Include your order number and a description of the problem.

We will resolve your request within a maximum of 5 business days.

Applicable Legislation

This policy is governed by Spanish and European consumer protection regulations, including Royal Legislative Decree 1/2007 and Directive 2011/83/EU on consumer rights.